Case Study: Healthful Pets achieves stable checkout and a self-managed multi-store Magento platform with Encomage

Healthful Pets eliminates checkout freezes in 12 months with Encomage

Encomage partnered with Healthful Pets, a UK-based e-commerce retailer specializing in natural pet products, to address significant challenges with their multi-store Magento 2 platform. The platform was suffering from checkout freezes across multiple payment gateways, inventory sync inaccuracies, and was difficult to upgrade while under constant security threats from bot attacks and fraud.

Encomage implemented a comprehensive solution that included stabilizing payment integrations, hardening security to block fraud, and modernizing the platform for reliable upgrades. The results included zero checkout freezes in twelve months, over 100 fraud attempts blocked, and the provision of a CMS-driven admin that gave the client's team operational autonomy. This created a resilient and secure commerce foundation for Healthful Pets.

Healthful Pets