Case Study: a Canadian regulated-goods retailer achieves compliant, automated e-commerce with Encomage

Canadian Regulated-goods Retailer automates compliant fulfillment over 5 years with Encomage

Encomage partnered with a Canadian regulated-goods retailer whose challenge was operating an e-commerce store in a strictly regulated product category. Their out-of-the-box Magento 2 platform could not handle the legal buyer-verification requirements, forcing manual checks and creating legal exposure. The system also suffered from manual fulfillment processes that couldn't scale and lacked the custom pricing and Canadian payment infrastructure the business required.

The solution from Encomage was a custom Magento 2 platform engineered for compliance and automation. They built a Canadian payment gateway with Moneris, an automated order-to-carrier fulfillment system, and a buyer document-verification process aligned to Canadian law. Over their five-year partnership, Encomage delivered a compliant-by-design platform that removed manual checks, automated fulfillment with no manual steps, and kept the large catalog fast and responsive as the business grew.