Case Study: Paul Davis London closes the communication gap with Encircle

Paul Davis London - Customer Case Study

Paul Davis London, a restoration company in London, Ontario, struggled to get information from the field to the office quickly enough to keep projects moving. Before working with Encircle Inc, technicians documented losses manually with digital cameras and memory sticks, then returned to the office to upload photos and build reports, causing delays of up to a few days and creating inconsistent documentation.

Encircle Inc implemented the Encircle Mobile App and Encircle Web App to let technicians capture photos, notes, work authorizations, and reports in the field and share them instantly with office staff. This streamlined communication, helped Paul Davis London document more losses more efficiently, improved KPI reporting to insurance companies, and reduced liability through time-stamped initial inspection photos that showed pre-loss conditions.

Paul Davis London

Jake Fuller

Mitigation Manager