Case Study: First General Doubles Claim Capacity with Encircle Floor Plan

First General - Customer Case Study

First General needed a faster way to manage a surge in property claims after Hurricane Debby caused severe flooding in Montreal and surrounding areas. With inspection volumes far beyond normal levels, the team had to travel widely and complete property assessments quickly without sacrificing accuracy or service quality, and they turned to Encircle Inc and its Floor Plan tool to help.

Encircle Inc’s Floor Plan feature streamlined inspections by letting First General capture a walkthrough video and generate accurate sketches with room dimensions and structural details, with an integration to Xactimate eliminating re-sketching. As a result, inspection times dropped to 15–20 minutes per property, more than 100 inspections were completed in six weeks, and claim capacity more than doubled while reducing errors and speeding up estimates.

First General

Shawn Thomas

Owner