Case Study: Scentre Group achieves award-winning, consistent onboarding with Enboarder

How Scentre Group Empowers Managers to Onboard 600 New Hires Annually

Scentre Group, the ASX‑listed operator of over 40 Westfield shopping centres in Australia and New Zealand, was struggling with highly inconsistent onboarding: new hires experienced different induction quality across regions, managers lacked a framework to support new starters, and seasonal casuals needed faster ramp-up. To address this, Scentre Group engaged Enboarder to manage the entire onboarding process and communications, including integration with their PeopleSoft HRIS to automate onboarding kick‑offs.

Enboarder implemented a mapped end‑to‑end journey with pre‑boarding, just‑in‑time provisioning, manager coaching, and regional Induction Champions to standardise day‑one experiences. The result was consistently positive feedback from new hires, reduced anxiety before day one, markedly improved manager engagement, and the ability to capture eNPS and feedback across the hire journey — outcomes Scentre Group credits to the Enboarder platform and which earned them an internal innovation award.

Scentre Group

Afroditi Sebastian

Organisation Development Consultant