Case Study: MercyAscot achieves experience-driven, time-saving onboarding with Enboarder

How MercyAscot Cut Onboarding Prep Time By 50%

MercyAscot, one of New Zealand’s largest private surgical facilities with over 650 staff across three sites, faced a fragmented, paper-heavy onboarding process that struggled to serve diverse roles and shift workers and left People & Capability without visibility or early engagement with new hires. After reviewing options, MercyAscot selected Enboarder to deliver a flexible, digital, experience-driven onboarding solution that could be customised, tracked and branded to meet their security and privacy needs.

Using Enboarder, MercyAscot automated onboarding (and is extending the platform to offboarding and Mercy Radiology), integrated it with SnapHire, and gained task tracking and engagement analytics. The People & Capability team report managers save up to two hours per hire (a reduction of at least 50%), large drops in email volumes, and strong participation—94% employee and 88% manager engagement (Jan–Mar 2019)—while improving accountability and consistency across the organisation.

MercyAscot

Rob Eden

People & Capability Manager