Case Study: AA New Zealand achieves consistent, measurable best-practice onboarding and saves managers 10+ hours/month with Enboarder

How AA New Zealand Implemented Best Practice Onboarding Across Their Diverse Organisation

AA New Zealand, the national Automobile Association with over 900 employees serving 1.7 million members, faced a broken, manual onboarding process that left HR without visibility and placed unsustainable administrative burden on hiring managers. To build a great candidate and new-hire experience they selected Enboarder’s onboarding platform (integrated with their ATS, SnapHire) to replace the paper forms and ad-hoc manager-driven setup.

Enboarder was implemented with customised, role- and location-specific workflows covering preboarding through the first 90 days (with scope to scale to offboarding and other use cases), and integrated with AA New Zealand’s systems to provide engagement data. As a result managers—especially in contact centres—estimate saving more than 10 hours per month, AA onboarded 129 starters in the past 12 months, and they report strong metrics (employee NPS 78 and manager engagement 86%) alongside faster time-to-productivity and measurable onboarding engagement thanks to Enboarder.

AA New Zealand

Aman Dhaliwal

Employer Brand and Talent Manager