Case Study: Utmost Group achieves 80% efficiency gains with Enate

Utmost Group drives 80% efficiency with Enate

Utmost Group, via its shared services arm Utmost Link, sought to digitally transform its life insurance operations to achieve world-class results while constrained by legacy technology. Their challenge was to gain control over human-driven processes in order to effectively implement automation and move staff away from constant fire-fighting.

The vendor Enate implemented its Process Orchestration platform in a five-week project. The solution from Enate first orchestrated human workflows before deploying automation at scale. This approach yielded significant results within six months, including an 80% reduction in internal processing time, a 70% reduction in end-to-end cycle times, and a 56% reduction in client email resolution time, all while improving staff morale and customer satisfaction.

Utmost Group

Karl Nolan

Chief Executive Officer