Case Study: TMF Group achieves £32M margin improvement with Enate

How TMF achieved a £32M margin improvement using Enate

TMF Group, a global provider of business services, faced challenges in managing a high volume of end-customer requests arriving through multiple channels like email and a call center. This fragmentation made it difficult to get a complete view of operations, leading to inefficiencies and errors. Seeking to consolidate these processes and better manage their hybrid workforce, TMF Group turned to the Enate platform for a solution.

Enate provided an end-to-end platform that consolidated all service requests into a single source of truth. By integrating with TMF's existing systems and RPA software, Enate delivered complete operational visibility and streamlined task management for its 4,500 users. The results for TMF were significant, including an impressive £32 million improvement in margin and a 15% increase in operational efficiency.

TMF Group

Felipe Araya

Head of Operations