Case Study: EY achieves 15% operational efficiency gains with Enate

How EY increased operational efficiency by 15% using Enate

The customer, EY, a global professional services organization, faced significant operational complexity in its Global Delivery Services. Managing a massive volume of work through manual email tickets led to errors, oversights, and difficulties meeting SLAs. To address these challenges within its Finance & Accounting back office, EY partnered with the vendor Enate to implement its end-to-end orchestration platform.

Enate consolidated EY's fragmented processes into a single platform, providing an end-to-end view of operations and enabling seamless collaboration between human and automated workers. The solution resulted in substantial efficiency gains, including 15% overall operational efficiency savings, 75% faster report generation, and zero missed emails. The success led to a wider rollout across the company, with over 1,500 users on the Enate platform seeing major improvements in work allocation, visibility, and quality tracking.

EY

Shailendra Saxena

GDS Transformation Partner