Case Study: CMS UK accelerates digital transformation with Enate

CMS cuts email management resources by 70% with Enate

CMS UK, a large legal business with over 3,000 employees, faced challenges in managing and consolidating the high volume of work and service requests coming into its finance operations function. The process of manually logging every piece of work was time-consuming, and they sought a sophisticated system to track work, generate metrics, and gain better operational visibility. To solve this, they approached Enate for its workflow orchestration solution.

By implementing Enate’s platform, CMS UK was able to categorize, consolidate, and speed up work assignment. The solution’s AI-enabled email triage feature was particularly impactful, streamlining email management and reducing errors. The results for Enate's customer were significant, including a 70% resource saving in email management and 160 hours saved per month. CMS UK also gained real-time reporting on key operational metrics, enhancing their overall productivity and efficiency.

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