Case Study: SA Power Networks achieves proactive risk identification through faster, more accurate incident reporting with Enablon

Better Risk Identification Through Better Incident Reporting

SA Power Networks, the sole electricity distributor in South Australia serving about 865,000 customers and ~2,000 employees, needed to improve injury prevention by identifying high‑risk areas from incidents, near misses and hazards. Their paper‑based, delayed and hard‑to‑use reporting system led to underreporting, missing detail and poor visibility—making it hard to anticipate risks before they materialized.

By deploying Enablon with the Enablon Go mobile app and integrating incident and risk management, field staff can report events in real time and leaders gain dashboards and automated workflows. Reporting time dropped by an average 3.1 days (from 4–5 days to same‑ or next‑day), reported incidents rose 47%, data quality and root‑cause analysis improved, and SA Power Networks can now proactively identify high‑risk categories, better target audits/inspections, and eliminate many manual processes.

SA Power Networks