Case Study: Vivo improves training engagement and efficiency with Enabley

Vivo - Customer Case Study

The customer, Vivo, a major telecommunications company, faced a challenge in training its vast workforce of over 130,000 employees and partners. Their previous learning platform was ineffective and misaligned with user expectations, failing to deliver engaging and accessible technical training. To close this skills gap, Vivo sought a new solution from the vendor Enabley, looking for a platform focused on innovation, agility, and robustness.

Enabley implemented its platform to serve Vivo's deskless teams in customer service, commercial, and operations roles. The solution facilitated an average of two million annual training hours and successfully migrated thousands of existing courses. The results were significant, including a 206% increase in unique platform accesses and a 62% reduction in required training hours while reaching more learners. Vivo also gained powerful data insights through integrated Power BI panels and reported an extremely high satisfaction rating of 4.8 out of 5.

Vivo

Greg Smith

Director of Training