Case Study: Bezeq achieves faster onboarding and higher productivity with Enabley

Bezeq - Customer Case Study

Enabley partnered with Bezeq to overcome challenges with employee onboarding and knowledge management across its national centers. The key issues included the time-consuming process of training new agents and ensuring consistent, up-to-date professional and regulatory knowledge was maintained throughout the organization.

By implementing its solution, Enabley helped Bezeq significantly shorten its training and assessment times. The results included a 30% reduction in the theoretical onboarding course and a 53% shortening of daily briefs. Enabley also enabled a 33.3% reduction in assessment time and a 50% faster feedback process, leading to a marked increase in overall agent productivity and consistency.

Bezeq

Lee Lemberg

Training Manager