Case Study: Preksh Enhances Online Shopping with EnableX Video API

With EnableX Video API, Preksh Enhances the Future of Shopping Experience

Preksh, India’s AR/VR-enabled visual marketing solution provider, wanted to complete the online shopping journey for retail and ecommerce customers. While its virtual demos and 3D storefronts improved engagement, it still lacked a seamless way for shoppers to connect with sales agents and get questions answered in real time. To address this challenge, Preksh turned to EnableX.io and its Video API/Voice capabilities.

With EnableX.io’s Communication APIs embedded into Preksh’s platform, customers could start live video or voice calls directly for instant support, product demos, co-browsing, and annotation. EnableX.io helped Preksh deliver a more interactive shopping experience, strengthen customer relationships, and increase sales and acquisition rates. The solution also enabled round-the-clock shopping support and was integrated with the retailers’ CRM and ERP systems for a contextual, seamless experience.

Preksh

Kodandarama M A

Chief Executive Officer