Case Study: WellSpan Health improves Veterans Administration claims results with EnableComp

The rise to a better patient experience and Improved veterans administration claims results

WellSpan Health, a leading not-for-profit healthcare network in Pennsylvania, sought to improve its revenue cycle for complex Veterans Administration claims and enhance the patient experience. The challenges included managing difficult VA claims, reducing accounts receivable, and lowering the cost-to-collect, all while wanting to offer a single point of contact for patients.

EnableComp provided a holistic VA claims resolution service, utilizing its proprietary rules engines, analytics technology, and expertise in government regulations. The solution integrated with Epic work queues and included a Denials Analyzer program. As a result, EnableComp secured payments in 125 days or less and achieved 102% of the net expected reimbursement, yielding an expected potential financial lift of $6.7 million for WellSpan Health.

WellSpan Health

Chris Stottlemyer

Senior Director Patient Financial Services