Case Study: Mitsubishi Electric achieves streamlined installer support and instant access to parts, documentation and training with Enable

Mitsubishi Electric - Customer Case Study

Mitsubishi Electric needed a better way to support a network of more than 2,000 air conditioning installer companies that required up-to-date product information, spare parts and technical support without being overwhelmed by paperwork. Enable was engaged to design and deliver a single, user-friendly online portal to serve installers' day-to-day needs.

Enable built a sophisticated website with a content management system and integrations to Mitsubishi Electric’s CRM (System 42) and SAP, enabling installers to browse product info, generate PDF datasheets, check stock and order parts, update accounts and book training instantly. The solution gave Mitsubishi Electric a fast, seamless link to its installer network, simplified access to cross-system information and immediate online support for thousands of installers.

Mitsubishi Electric