Case Study: Bupa achieves 25% drop in complaints and streamlined back-office reporting with Enable

Bupa - Customer Case Study

Bupa, the UK's largest owner/operator of care homes with over 300 homes and 25,000 staff, faced inconsistent, ad hoc reporting across individual profit-and-loss centres that made consolidation, analysis and timely action difficult. Seeking a robust electronic forms and data-sharing solution to standardise management, compliance and financial reporting, Bupa partnered with Enable to address poor data consistency, duplication of entry and slow back-office processes.

Enable delivered a configurable electronic-forms system and common data protocol that allowed each care home to log in, enter validated data and make it immediately available for central reporting and analysis. After an initial 20‑home rollout (expanded to all homes), Enable’s solution eliminated duplicate data entry, cut administration time, improved transparency, and helped drive a 25% drop in complaints — materially improving Bupa’s back-office efficiency and service quality.

Bupa

Andrew Lowe

Management Information Manager