Case Study: Family Health Services of Darke County improves patient experience and efficiency with ENA SmartVoice

Family Health Services of Darke County Increases Efficiencies and Improves The Patient Experience With Modern, Cloud Communications

Family Health Services of Darke County, a five-location rural medical practice serving more than 34,000 patients in western Ohio, needed to replace an aging on-premises phone system that was difficult to maintain, expensive to support, and lacking modern features. The complexity of the legacy platform also created onboarding and support challenges for staff, while end-of-life hardware put the organization at risk for a costly upgrade.

To solve this, Family Health Services of Darke County moved to ENA SmartVoice, ENA’s managed cloud-based VoIP platform, along with ENA SmartUC mobile app, contact center, and SmartFax services. With ENA, the organization simplified phone administration, reduced IT workload, improved remote communication and patient call handling, and eliminated fax-line problems—while keeping staff numbers confidential. The result was a more flexible, scalable communications environment with better patient experiences, smoother operations, and lower overhead.

Family Health Services of Darke County

Brian Subler

IT Director