Case Study: Order Management Service Provider (Multimillion-Dollar Home Décor Retailer) achieves 8-week OMS go-live and optimized order orchestration with enVista Retail POS System

Order Management Service Provider - Customer Case Study

Order Management Service Provider, a multimillion-dollar designer, manufacturer, wholesaler and retailer of home décor, needed rapid enterprise inventory visibility and the ability to process complex split orders, customer-priority and static priority-based orders across digital commerce, marketplaces, dropship, call center and wholesale channels before peak season. They engaged enVista Retail POS System to deploy a next-generation, cloud-based order management system (OMS) to meet these orchestration and fulfillment challenges quickly and without disrupting business.

enVista Retail POS System implemented its cloud OMS built on an integration framework/IPaaS, connecting 20+ integration points and covering all channels including call center and marketplaces. The solution enabled enterprise inventory visibility, optimized order orchestration, went live in 8 weeks, orchestrated 8,000+ orders per day with no disruption, and improved customer and supplier service levels and satisfaction.