Case Study: a regional telecom operator in India strengthens remote access security with eMudhra SecurePass

Telecom Operator in India deactivates 38 stale accounts and enforces MFA in 6 weeks with eMudhra

A regional telecom operator in India faced significant security challenges with its remote and field workforce. The company's network operations staff and field engineers were accessing sensitive systems using only passwords, and a review found 38 active accounts belonging to former personnel. The head of network security acknowledged this as a major risk. To address these issues, the operator partnered with eMudhra to strengthen its access controls.

eMudhra deployed its SecurePass solution to manage identity and access for all 2,800 employees. The implementation automated user provisioning through HR system integration, enforced TOTP-based MFA for network management platforms, and established single sign-on for key applications. As a result, all 38 stale accounts were deactivated immediately, MFA coverage was achieved within six weeks, and remote access for field engineers was secured through an MFA-gated VPN. eMudhra's solution enabled the telecom operator to close its security risk item and significantly improve its access management processes.