Case Study: a leading public health research organisation in East Africa cuts approval time by 60% with eMudhra emSigner Gateway

a premier public-health research body cuts approval time by 60% with eMudhra

A premier public-health research body in its country faced significant delays and compliance risks due to its reliance on manual, paper-based signatures for approvals within its Microsoft Dynamics ERP system. This process, which involved printing, signing, scanning, and filing documents, created bottlenecks of three to five days and exposed the organization to non-compliance under national e-signature regulations. To address this, the organization partnered with eMudhra to implement its emSigner Gateway solution.

eMudhra deployed emSigner Gateway as an API-driven middleware that integrated seamlessly with the existing Dynamics environment, enabling automated, legally compliant digital signatures. The solution was connected to the national Root CA infrastructure to ensure full legal validity. As a result, the research body reduced document approval times from days to under one hour, achieved a 95% reduction in paper usage, and eliminated all internal logistics costs. eMudhra's solution also provided a 100% audit-ready, tamper-proof log system, ensuring compliance and yielding a 60% efficiency uplift across key departments.