Case Study: India’s Largest Life Insurance Provider scales IAM for 50M+ users with eMudhra SecurePass

a major life insurance provider scales IAM for 50 million users with eMudhra SecurePass

The customer, India's largest life insurance provider, faced significant security and operational challenges due to a fragmented, decentralized identity management system for its tens of millions of users. This system created administrative overhead, security vulnerabilities, and a poor user experience. The organization engaged eMudhra to implement a unified Identity and Access Management solution to improve security, enforce strong authentication, and simplify access across its vast application portfolio.

eMudhra deployed its SecurePass IDAM solution, which provided a centralized platform featuring Single Sign-On for over 100 applications, Multi-Factor Authentication, and Role-Based Access Control. The results were substantial, including the onboarding of one million users with MFA in the initial phase, a 50% faster user onboarding speed, and a platform scaled to support 50 million users. eMudhra's solution delivered enhanced security, operational efficiency, and a benchmark for identity management in the insurance sector.