Case Study: a Fixed Broadband Provider in the Middle East achieves certificate governance and zero cert-related outages with eMudhra CertiNext

a fixed broadband provider in the Middle East eliminates cert-related outages for 14 months with eMudhra

A fixed broadband provider in the Middle East faced a significant challenge when a lack of coordination between its internal IT, network operations, and an outsourced managed services team led to an SSL certificate expiration. This caused a four-hour billing system outage, customer complaints, and a formal incident report from the telecom regulator. To prevent future coordination failures, the provider turned to eMudhra for a certificate lifecycle management solution.

eMudhra implemented its CertiNext platform to consolidate and govern the entire certificate lifecycle. The solution provided explicit ownership for every certificate, automated renewal notifications, and gave the internal team full visibility into the managed service provider's actions. As a result, the provider eliminated certificate-related outages for 14 months, satisfied the telecom regulator, and closed the outstanding finding.