Case Study: Fortune 100 Financial Organization achieves 98% reduction in help desk requests and reduced meeting-management overhead with EMS Software

Fortune 100 Financial Organization - Customer Case Study

A Fortune 100 pension system managing 2.3 million participant accounts and 12,000 member institutions operated more than 6,000 employees across 30 offices with roughly 300 meeting rooms and hundreds of complex daily events. The organization needed a flexible, enterprise-grade scheduling solution for its New York and Denver conference centers that could handle detailed room/resource requirements, rapid self-service booking, A/V inventory and tracking, and robust utilization reporting.

They implemented EMS Software to centralize reservations, reporting and resource management. EMS enabled user self-booking, detailed A/V and catering integration, and better utilization tracking—leading to a 98% reduction in outsourced help desk requests, improved catering communication, significant administrative overhead reductions, and faster, more efficient meeting operations.