Case Study: India’s Leading Retail Chain Company achieves streamlined performance appraisals and restored employee satisfaction with Empxtrack

Implementing A Comprehensive Performance Appraisal System For India’s Leading Retail Chain

A leading Indian retail chain with outlets across the USA, Europe and Japan faced rising employee dissatisfaction and attrition due to a manual, time-consuming performance appraisal process. The company lacked a central KRA repository, flexible KRA-setting and mid-year review capabilities, and could not generate timely MIS reports, prompting an urgent need for a customizable, quickly deployable performance management solution.

Saigun’s Empxtrack was selected for its web-based, configurable templates and cost-effective pricing; the Goal Setting and Appraisal modules were implemented for 500 users within 1.5 months using parallel teams and on-site support to resolve data challenges. The rollout automated HR workflows, enabled comprehensive MIS reporting, saved time and resources, improved employee satisfaction and trust, and led the customer to expand the engagement to three more modules for 6,000 employees.