Case Study: Largest Retailing Store achieves 99% HR data accuracy and streamlined payroll with Empxtrack Professional Edition

Impact Of HR Technology Solution In Retail Management

A global retail chain with about 100 stores in India (planning to expand beyond 200) faced major HR challenges: a centralized HR function contrasted with decentralized, paper-based store practices and Excel reports. This led to attendance irregularities, untracked leave, inconsistent reports and payroll errors, unmanaged travel expenses, and weak training and communication—hurting staff availability, morale, customer service and costs.

Saigun implemented Empxtrack Professional Edition in two phases, starting with an online employee database and self-service for leave, travel and expense management. Within three months adoption hit 90% and data accuracy reached 99%, improving payroll accuracy, reducing travel costs, increasing employee availability and morale, and delivering faster MIS reports; a second phase to roll out performance management and goal-setting is underway.