Case Study: IFFCO Tokio General Insurance achieves streamlined performance management and faster appraisals with Empxtrack

Empxtrack Streamlines Performance Management For IFFCO Tokio General Insurance

IFFCO Tokio General Insurance, one of India’s largest insurers, faced a fragmented and time-consuming performance management process that hindered consistent goal-setting, discouraged employee participation (especially among computer-native staff), and produced cumbersome, unreliable reporting. The company needed a scalable, transparent system to standardize goals, streamline appraisal workflows, and deliver actionable management insights.

Empxtrack conducted a process and content overhaul, introducing cascaded, SMART goal templates, automated email workflows and reminders, real-time goal tracking, and auto-initiated appraisals. Within deployment IFFCO Tokio completed nationwide goal-setting in 15 days; average employee/manager time per cycle fell from over two days to about three hours; appraisal scores rose from 4.3 to 4.7 for long-term users; reporting time dropped from two weeks to one day with improved accuracy; and promotions, compensation decisions, and leader identification became more objective.

IFFCO Tokio General Insurance