Case Study: a major retail market service provider achieves global IT transformation with EmpowerID

With over 5,300 stores in 80 regions around the globe, this client is a major player in the retail market

The customer, a major retail market service provider with over 5,300 global stores, faced significant challenges managing 110,000 identities across its complex IT landscape. Its outdated, custom Microsoft-based application was difficult to administer, hindered growth, and was too expensive to maintain. The company initiated a transformation program to consolidate its IT infrastructure for better support of global operations, turning to EmpowerID for a solution.

EmpowerID implemented its identity management platform, leveraging its Workflow Design Studio, shared .NET services, and RBAC/ABAC authorization engine. This provided the customer with a unified identity model, a flexible role structure, and a single integration platform. The solution reused existing IP and the team's .NET expertise, which significantly reduced implementation time and cost while minimizing risk. EmpowerID delivered a more manageable system with fewer roles to audit, resulting in significant savings and a foundation that supports ongoing expansion and innovation.