Case Study: The Home Depot achieves better labor efficiency and customer service with Empower Software Solutions' EmpowerWFM

The Home Depot - Customer Case Study

The Home Depot, one of the world’s largest home improvement retailers, needed a new workforce management approach to replace a highly customized legacy scheduling and forecasting system that was labor-intensive, costly, and poorly integrated with payroll and other systems. With Empower Software Solutions and its EmpowerWFM product, the company also wanted better compliance, clearer labor-cost visibility, and self-service tools for associates.

Empower Software Solutions implemented an integrated WFM solution across more than 2,000 stores, adding forecasting, scheduling, financial-system integration, dashboards, and employee self-service. The result was dramatic: scheduling time dropped from four days to less than a day, with most schedules built in under a minute, forecasts required fewer edits, and The Home Depot reported improved sales, better customer service scores, and significant cost savings.

The Home Depot

Marvin Ellison

Vice President of Loss Prevention