Case Study: NY Care Information Gateway achieves streamlined, compliant clinician training with emPower eLearning

NY Care Information Gateway - Customer Case Study

NY Care Information Gateway (NYCIG) is a regional clinical data exchange serving hospitals, long‑term care, diagnostic centers and private practices across New York. Facing strict policies for data exchange, NYCIG needed a cost‑effective audiovisual training program and better user management; they engaged emPower eLearning to address clinician training, eliminate spreadsheet-based registration tracking, and reduce the time spent handling support tickets.

emPower eLearning delivered a customized LMS and video training modules that streamlined registration, centralized training records, enforced completion of policy/procedure courses before system access, and provided 24/7 access plus automated reminders. The result: hundreds of clinicians and staff stay updated through emPower eLearning’s modules, registration and tracking moved off spreadsheets, course completion is reliably enforced, and NYCIG has relied on emPower eLearning’s solution and support for 5+ years.

NY Care Information Gateway

Isabel Rodriguez

Associate Director of Client Engagement