Case Study: Drees Homes streamlines hiring and improves candidate experience with EmployTest

Helps Drees Homes Find the Best Customer Care Talent

Drees Homes, a long-established custom home builder, needed a faster, more efficient hiring process to handle 100+ openings a year, 12–15% turnover, and a lengthy 45–60 day time-to-hire. The company also wanted to improve candidate experience while finding stronger customer care talent and ensuring job fit across a wide range of roles.

EmployTest provided customizable pre-employment assessments, including customer service testing, streamlined online skills tests, and tailored Microsoft Office tests. By converting paper-based testing to a single online assessment process, EmployTest reduced manual scoring and admin time, made testing more convenient for applicants, improved candidate experience, and helped Drees Homes speed hiring decisions while maintaining quality and fairness.

Drees Homes

Pamela Rader

Vice President of Human Resources