Case Study: Team Medical Supplies streamlines HR and payroll with Employment Hero

Team Medical Supplies - Customer Case Study

Team Medical Supplies, a growing primary care medical consumables and equipment supplier based in Dural, NSW, was spending too much time on manual HR and payroll administration. As the business expanded from fewer than 10 employees to 110, the team struggled with spreadsheets, manual payroll processing, and time-consuming onboarding paperwork. They turned to Employment Hero HR and Payroll to help scale their processes more efficiently.

With Employment Hero, Team Medical Supplies implemented employee self-service, digital onboarding and contracts, timesheets, leave requests, certifications tracking, and policy acknowledgements in one connected system. This reduced Kelly Zillman’s admin burden by allowing staff to update their own details, check payslips, and submit requests themselves, while payroll could be managed more smoothly from captured data. Employment Hero also helped the business track expiring certificates and rollout policies to specific staff with clear visibility over acknowledgements.

Team Medical Supplies

Kelly Zillman

Accounts, HR & Payroll Manager