Case Study: Retail Food Group achieves compliant, transparent HR and payroll across franchises with Employment Hero

Retail Food Group Revamps HR and Payroll With Employment Hero

Retail Food Group, the ASX-listed franchisor behind brands like Gloria Jean’s, Crust Pizza and Donut King, was struggling with rapid expansion: hundreds of employees across multiple awards, four different payroll systems, dispersed paper-based data and onboarding, and heightened compliance obligations. Needing a transparent HRIS and payroll solution to unify operations and meet regulatory requirements, Retail Food Group selected Employment Hero.

Employment Hero delivered a purpose-built HRIS and payroll platform (including HeroPay integrations), centralizing the four disparate payroll systems into a single, audit-ready business portal that gives HQ visibility across the franchise network. The solution automated onboarding, built in Modern Award interpretation and review modules to meet the Fair Work Amendment obligations, and made administration far more efficient—supporting compliance and network oversight and enabling the group to be managed by as little as one employee.

Retail Food Group

Damian Tarry

Chief Human Resources Officer