Case Study: Participate Australia streamlines recruitment with Employment Hero SmartMatch

Participate Australia uses SmartMatch to streamline recruitment of Disability Support Workers

Participate Australia, a disability services organisation in Croydon, NSW, needed to recruit qualified Disability Support Workers but was struggling to find strong candidates. Despite using traditional job boards like SEEK, Indeed, and Ethical Jobs, the team saw plenty of applications but poor candidate quality. Employment Hero’s HR Platinum platform was used as the recruitment foundation for their hiring process.

To address this, Participate Australia implemented Employment Hero’s SmartMatch, an AI-powered recruitment tool that matches employers with active candidates and provides access to resumes and search filters. The solution helped the team quickly identify more relevant candidates, improve hire rates through the Interested Candidates tab, and manage the hiring and onboarding process more efficiently within one platform. Employment Hero also helped cut at least two weeks from average hiring time and reduced manual documentation for Ronald Kwok and his team.

Participate Australia

Ronald Kwok

HR Business Partner