Case Study: Youth, Child and Family Intervention Service (YCSS) cuts rostering from 3 days to 2 hours and boosts compliance and staff satisfaction with Employment Hero

Less HR Admin Means Happier Staff and Carers

Youth, Child and Family Intervention Service (YCSS) supports young people and families with complex needs through specialist residential care and early intervention. Alicia Hurley, YCSS’s Human Resource Officer, was managing compliance and daily rostering for 50 casual staff with time‑consuming spreadsheets and dual registers, which diverted her from supporting staff and contributed to turnover. To solve this, YCSS selected Employment Hero’s cloud HR and rostering solution.

Employment Hero implemented an easy‑to‑use platform with smart rostering, skills matching, staff self‑service and automated compliance notifications, allowing Alicia to run a monthly compliance search instead of weekly manual checks. The result: rostering time fell from three days to two hours, an estimated 40% increase in worker satisfaction, a 60% improvement in external auditor satisfaction, reduced turnover and more time for induction, training and WHS activities — all delivered by Employment Hero.

Youth, Child and Family Intervention Service (YCSS)

Alicia Hurley

Human Resource Officer