Case Study: Jo Mercer streamlines HR and payroll with Employment Hero

Jo Mercer’s success with Employment Hero

Jo Mercer, a leading Australian footwear retailer with over 300 employees across 27 locations, faced challenges with manual, admin-heavy HR and payroll processes. Their small HR team struggled with inefficiencies, data double-handling, and providing a seamless experience for candidates and managers. To address this, they turned to the vendor Employment Hero, implementing their HR + Payroll Premium product.

By adopting Employment Hero's platform, Jo Mercer centralized all HR management into a single system. The solution included SmartMatch for efficient recruitment and a streamlined digital onboarding process that reduced the time per new hire to just 10 minutes. This saved the HR team significant administrative time, improved inter-store collaboration for candidate referrals, and created a better overall employee experience, allowing for a more strategic focus on business growth.

Jo Mercer

Elise

HR Manager