Case Study: INS Career Management achieves streamlined HR administration and improved reporting with Employment Hero

INS Career Management Practices What They Preach With Employment Hero

INS Career Management, a public‑sector HR consultancy founded in 2011, faced growing pains as it scaled: employee data and leave tracking were managed in Excel, reporting was limited, and a previous HRIS implementation had failed. HR Manager Kellie Grant led a rigorous search for a better system and selected Employment Hero (initially Employment Hero Standard) to replace spreadsheets and provide Xero integration and a strong self‑service experience.

Employment Hero was implemented and later upgraded to the Premium subscription, with online training and a mobile app to support adoption. The platform’s Reviews, Policies, Inductions and Employee Self Service features gave staff instant access to their records, improved manager visibility of teams and made leave management far easier. As a result, INS streamlined HR administration, freed time for strategic people management, and built on its reputation for flexible workplace practices — benefits enabled by Employment Hero.

INS Career Management

Kellie Grant

HR Manager