Case Study: Upper Murray Family Care achieves compliance and efficiency gains with Employment Hero

Upper Murray Family Care Building Compliance, Efficiency and Confidence with Employment Hero

Upper Murray Family Care (UMFC), a not-for-profit organisation supporting families and communities across Victoria and New South Wales, needed a better way to manage HR operations. Before using Employment Hero, its people and culture team relied on email threads, shared drives and manual processes for HR documents, recruitment, onboarding and compliance, creating risk and making it difficult to stay organised across 120 staff and contractors.

Employment Hero implemented a centralised HR platform with digital HR documents, recruitment, onboarding workflows, one-on-ones, development plans and the Work App. The result was 100% digital HR document management, significantly fewer missed steps, hours saved each week, improved audit readiness and better visibility for staff and managers. Employment Hero gave UMFC stronger structure, efficiency and confidence across the employee lifecycle.

Upper Murray Family Care

Georgia Spence

People and Culture Advisor