Case Study: Pragma Home Care streamlines HR compliance and recruitment with Employment Hero

The HR transformation that saved Pragma Home Care time and streamlined compliance

Pragma Home Care, a Western Australia–based NDIS provider with 70+ employees, needed a better way to manage HR, recruitment, and compliance. Before implementing Employment Hero’s Premium HR platform, the team relied on manual tracking, SharePoint folders, and one person managing critical records, making it difficult to monitor certifications, employee documents, and hiring progress efficiently.

By adopting Employment Hero, Pragma Home Care centralised HR, payroll, recruitment, and compliance in one system. Automated expiry reminders, reporting, mandatory screening questions, candidate match scores, and internal notes streamlined operations, while announcements and happiness surveys improved engagement. The result was major time savings, stronger compliance oversight, and a more organised, efficient HR function for the team.

Pragma Home Care

Divya Sharma

HR and Payroll Coordinator