Case Study: Tamborine Mountain Glades streamlines HR and onboarding with Employment Hero

How Employment Hero made HR a breeze at Tamborine Mountain Glades

Tamborine Mountain Glades, a family-run hospitality and tourism business in Tamborine Mountain, Queensland, manages more than 110 staff across accommodation, dining, events, and outdoor activities. The team struggled with a high-volume, high-turnover workforce, relying on spreadsheets, separate apps, and paper-heavy processes for payroll, rostering, contracts, and onboarding. Employment Hero, using EH Payroll and EH Software, was brought in to replace the manual admin burden.

With Employment Hero, Tamborine Mountain Glades moved to a single digital workflow for onboarding, contracts, policies, checklists, and certification tracking. Staff can upload credentials like RSA and first aid directly in the app, while managers receive notifications to approve them, reducing chase-up and compliance risk. The result was a more professional, consistent process, fewer emails, less admin, and “more headspace” for the team, though the case study does not provide hard numeric time-savings or cost metrics.

Tamborine Mountain Glades

Teddy

Food and Beverage Manager