Case Study: St John Queensland cuts HR admin in half with Employment Hero

How St John Queensland cut HR admin in half and boosted engagement

St John Queensland, a not-for-profit community organisation in Brisbane, Australia, was struggling to manage HR and payroll with only two HR team members and one payroll officer. Before using Employment Hero, employee records were spread across spreadsheets and paper files, making it difficult to track documentation, conversations, performance history, and compliance requirements.

Employment Hero implemented digital onboarding, performance management, workflow automation, award interpretation, and WorkApp for licence and certificate updates. The result was a 50% reduction in HR admin time, 100% digital record keeping, and improved engagement scores for leadership support and role clarity, giving St John Queensland more confidence in compliance and more time to focus on people rather than paperwork.

St John Queensland

Eryn Reig

People and Culture Business Partner