Case Study: Outrayjus improves operations and customer service with Employment Hero

How Outrayjus improved operations and customer service

Outrayjus, a Brisbane and Toowoomba-based logistics and freight company, needed a better way to manage payroll, compliance, and HR after an ownership change exposed inefficiencies in its disconnected systems. With a mix of full-time, part-time, and casual drivers, the team struggled to keep track of varying awards, entitlements, licenses, and employee records. They used Employment Hero’s Payroll Premium and HR Premium to address these challenges.

Employment Hero helped Outrayjus streamline payroll and HR with automated award interpretation, reporting, self-service features, and real-time tracking. The result was less manual admin, stronger compliance, improved employee engagement, and better customer communication with accurate delivery updates. Kim Miller also said payroll became much faster, allowing employees to be paid earlier and freeing her time to focus on staff development and business growth.

Outrayjus

Kim Miller

Admin Manager and PA to the General Manager