Case Study: CASPA halves recruitment time and boosts compliance with Employment Hero

How CASPA is streamlining community services hiring

CASPA (Community Accommodation and Support Agency), an Australia-wide not-for-profit disability and child protection organisation, was struggling to keep up with high-volume recruitment and complex compliance demands as its workforce grew to more than 700 employees. Using Employment Hero’s Platinum HR, the team was juggling manual, disconnected systems for recruitment, onboarding and compliance, making it difficult to manage documentation, stay audit-ready and free up time for more strategic HR work.

With Employment Hero, CASPA streamlined pre-employment workflows by centralising document collection, signatures and compliance records in one system. The result was a 50% reduction in recruitment turnaround time, moving from monthly to fortnightly intakes, improved transparency and audit readiness, and less admin burden for HR. Employment Hero also helped CASPA support performance management more effectively, without needing to expand the HR team.

CASPA (Community Accommodation and Support Agency)

Lorrisa Hos

Senior HR Advisor