Case Study: Allara Support Services streamlines recruitment with Employment Hero SmartMatch

Using SmartMatch to find the right candidates in a competitive market

Allara Support Services, a registered NDIS provider operating across Sydney, Newcastle, Wollongong and surrounding areas, was finding it easy to attract hundreds of applicants for entry-level support roles but difficult to source qualified candidates for head office, managerial and other hard-to-fill positions. The company used Employment Hero’s HR Platinum and Payroll products, but needed a faster, more effective way to identify the right talent in a competitive market.

Employment Hero’s SmartMatch feature helped Allara Support Services proactively surface relevant candidates, rank top matches, and provide useful summaries including salary expectations, location and key qualifications. This reduced the time spent reviewing resumes and shortlisting, and even allowed the team to find three candidates for a managerial role without posting a job ad. As a result, Allara Support Services can now recruit more efficiently and plans to use SmartMatch more widely as it scales.

Allara Support Services

Carle Marquez

Business Development and Recruitment Administrator