Case Study: Commerce Enterprises Management Group slashes payroll time with Employment Hero

How this hotel group slashed payroll time from 4 hours to one with Employment Hero

Commerce Enterprises Management Group (CEMG), a Victoria-based hotel group operating seven service apartment properties and a head office, needed a better way to manage HR and payroll across a casualised hospitality workforce. Before using Employment Hero, its teams relied on manual processes, separate systems, spreadsheets, and paper files, which made compliance, reporting, onboarding, and payroll administration slow and inconsistent.

With Employment Hero’s EH Payroll – Premium and EH Software – Premium, CEMG centralised HR and payroll, automated award interpretation and compliance checks, streamlined onboarding, and introduced digital time tracking and leave management. The result was a major efficiency gain: payroll processing time dropped from around four hours to just one hour per fortnight, while managers gained better visibility, employees got faster self-service access, and the business reduced admin across all properties.