Case Study: ITEC Group achieves faster, lower-cost hiring with Employment Hero SmartMatch

SmartMatch makes hiring disability support workers a breeze for ITEC Group

ITEC Group, a family-owned Australian disability support provider with 290+ employees across QLD, NT, SA and NSW, was struggling with high staff turnover and an old-school, time-consuming recruitment process. Before using Employment Hero’s HR and Payroll Platinum product, the team spent significant time posting jobs, downloading resumes, saving files, and emailing documents back and forth.

With Employment Hero’s SmartMatch recruitment tool, ITEC Group could proactively search for candidates by location, contact them directly, and reduce reliance on job ads. The result was faster hiring, better-quality candidates, and lower costs: monthly job ad spend dropped from $2,000–$3,000 to about $500, and onboarding time was reduced by around 10 minutes per hire.

ITEC Group

Jesse

People and Culture Officer