Case Study: Gilpin Hotel and Lake House simplifies hospitality HR management with Employment Hero

Simplifying hospitality HR management for a leading hospitality business

Gilpin Hotel and Lake House, a luxury hospitality business in England with 150+ employees, was struggling with heavily paper-based HR processes that made even basic employee lookups slow and difficult. To modernize its people operations, the team turned to Employment Hero and its HR + Payroll Premium product.

Employment Hero helped Gilpin Hotel and Lake House automate and streamline HR tasks such as holiday management, timesheets, payslip access, and employee records, while improving data accuracy and giving managers more control through mobile approvals. The company also adopted Earned Wage Access to ease financial strain for staff, and Helen Tappenden reported that the system saved time, reduced admin, and was already supporting plans to expand into workflows and recruitment tools.

Gilpin Hotel and Lake House

Helen Tappenden

Head of People and Culture