Case Study: Racket Agency saves 20 hours per new hire with Employment Hero

Racket Agency Saving 20 hours per new hire and improving team culture

Racket Agency, a boutique marketing and PR agency with around 12 employees across Australia and the Philippines, was struggling with messy, manual HR processes. Before using Employment Hero’s Platinum HR platform, contracts were scattered in emails, leave requests came through Slack, and there was no central system to manage people operations.

By implementing Employment Hero, Racket Agency centralised onboarding, leave, expenses, payroll connections and performance management in one platform. The result was a much more professional employee experience, stronger team culture, and major time savings — about 20 hours saved per new hire — while also improving retention, communication and scalability for future growth.

Racket Agency

Dayna Broomfield

General Manager