Case Study: Paragon Partners achieves a 90% reduction in administrative workload with Employee Navigator

Paragon Partners realized a 90% reduction in workload with UnitedHealthcare & Employee Navigator

Paragon Partners, a 30‑year General Agency based in Arizona, faced the annual strain of open enrollment and the time‑consuming task of manually submitting enrollments to carriers. To modernize their service and reduce administrative burden they had been using Employee Navigator for seven years and recently implemented Employee Navigator’s integration with UnitedHealthcare (UHC) to automatically send enrollments from the platform to the carrier.

Using Employee Navigator’s UHC integration, enrollments are transmitted directly to UnitedHealthcare as soon as employees save their elections, eliminating manual submission and improving timeliness and accountability. Paragon Partners reports open enrollments run much smoother, fewer errors, and a measurable impact — a roughly 90% reduction in administrative workload — saving brokers and HR significant time and cost.

Paragon Partners